Frequently Asked Questions
Customer Service
Can I unsubscribe from emails or newsletters?
Yes, you can unsubscribe at any time, via the ‘unsubscribe’ button at the top of the newsletter.
How can I contact customer services?
You may contact our customer service by email:USA and Canada help@MOMECHOIX.com
Security & Confidentially
What payment types are accepted?
We accept the following tenders: Visa, MasterCard, American Express, Discover, Apple Pay, and PayPal.
What is an online shopping account and the benefits of having one?
The online shopping account serves as a speedier checkout process for our customers. By having an online shopping account our customers have the capability to: view order history, control email preferences, save their favorite items to view later, and store their billing and shipping information.
Shipping & Returns
I did not receive confirmation for my store credit. What should I do?
Please ensure you are entering the correct email address for your store credit. If there is an error or you have not received it, contact us for further assistance.
What should I do if my order has been returned to sender
Contact us to confirm the next steps. Depending on the situation, we may issue a refund or assist with reshipping.
If I did not receive an email how can I track my package?
If you know your order number and billing zip code, you can track your package under the order status & tracking section or by contacting our customer service help@MOMECHOIX.com for the USA and Canada.
Do you offer exchanges for online orders?
No, we do not process exchanges for online orders. Instead, you may return the item for store credit or a refund (if eligible) and place a new order for the desired item.
How can I return an item?
- Use the return label provided and fill out the return form, ensuring your email address is included.
- Please refer to our return policy for further guidance: https://us.MOMECHOIX.com/pages/return-policy
