Ensuring You’re Smiling

Your satisfaction means the world to us, and we want every purchase to feel just right. If for any reason you’re not completely happy, we’re glad to accept returns on full-priced items within 14 days of delivery.

Final Sale items and Gift Cards can’t be returned, and items should be new, unworn, unwashed, with all tags and packaging intact.

Returns are refunded as Môme Choix shop credit, and once we receive your items, we’ll send you a gift code that never expires.

Received something damaged or incorrect? No worries! Just reach out to our Customer Care team, and we’ll make it right.

Step-By-Step Return Process

  • Step 1: Locate Order Number

    Your order number can be found in your confirmation email or shipping documents. For your convenience, you may also log in to your Account to view your complete order history.

  • Step 2: Contact Customer Care

    Kindly contact our Customer Care team to confirm your item’s eligibility for return. You may reach us directly by email.

  • Step 3: Return Items

    Upon confirmation of your return eligibility, we will provide a shipping label along with detailed instructions to guide you through the return process.

  • Step 4: Your Refund Will Be Issued

    Once your return is received, a full refund will be issued as Môme Choix shop credit. You will be provided with a unique gift code, with no expiration date, redeemable toward any of our collections.

Return Policy

Most orders are eligible for returns/store credit, with the exception of final sale items and made-to-order pieces.

The returns eligibility window is 10 days from the order delivery date. Customers may receive a refund on the original payment method if the request has been made up to the end of the 5th day. Any return requested on days 6 through 10 will receive store credit. All return requests made after 10 days of the order delivery date are ineligible for return and are considered final sale.

Start a return here.

To initiate a return, enter your email address and order number. Choose the item(s) you wish to return, reason for return and available refund options. Review refund details and click "Submit Return." Return instructions are displayed in the returns portal and emailed to you.

Adult Return Shipping

We now provide free return labels for domestic (US) Adult product purchases. A shipping label will be emailed to you upon approval of the return.

Child/Baby Return Shipping

Customers are responsible for organizing return shipping and may combine multiple returns in one box. Please be sure to keep your shipping receipt.

Customers have 7 days to place a return in the mail after the return has been approved. After 7 days, the return will be canceled.

Môme Choix is not responsible for items that are not approved for return.

If there was a mistake on the part of Môme Choix or in the case an item was faulty or damaged, please contact us immediately. Customers may be reimbursed for the original delivery and provided a free return label.

Products must be returned in unwashed and unworn condition with all original tags and packaging included.Only items purchased through Môme Choix.com may be returned.

All sale items are final sale and therefore not eligible for return, exchange or store credit. Please use our fit guide or the measurement charts listed on the products to determine your size, as sale items can not be returned. If you are unsure of what size to get, check out the size charts listed with each product or send us an email. We are always happy to chat with you.

We reserve the right to refuse returns, exchanges, and refunds at our sole discretion, including but not limited to the following circumstances:

  • Orders placed by bots or automated systems.
  • Orders suspected to be placed by resellers or for resale purposes.
  • Orders where freight forwarding services are used for shipping.

Refunds

Returns are typically inspected and processed within 14 days after receipt. This may take longer during times of higher volume.

Once your return is received, a full refund will be issued as Môme Choix shop credit. You will be provided with a unique gift code, with no expiration date, redeemable toward any of our collections.

Refunds may be processed for other reasons, including damages, lost packages, unavailable items, cancelations, etc.

After refunds have been processed and completed, it can take up to 30 days to reflect in your account.

Exchanges

Môme Choix does not support exchanges at this time. We'll gladly issue a refund/store credit within our standard return policy, and you can place a new order on our site for the preferred item. Due to limited inventory, we can not guarantee that the item you are looking for will be in stock.

Combining Returns

Customers are responsible for organizing return shipping and may combine multiple returns in one box. Môme Choix is not responsible for items that are not approved for return. 

Made to Order Returns

All Pre-Orders are made to order especially for you! Made to Order purchases are final sale and cannot be returned.