To be eligible for a return, customers must complete both steps below within 14 days of delivery:
Submit a return request through the returns portal
Email here to our CX team with:

• Subject: Other
• Subject line: Return – Order #XXXX
• Reason for return
  As long as both steps are completed within the return window, your return eligibility is protected — even if approval takes additional time.
  Please do not ship items back until you receive approval and return instructions.
  To initiate a return, enter your email address and order number. Choose the item(s) you wish to return, reason for return and available refund options. Review refund details and click "Submit Return." Return instructions are displayed in the returns portal and emailed to you.

Most orders are eligible for returns/store credit, with the exception of final sale items and made-to-order pieces.

The returns eligibility window is 10 days from the order delivery date. Customers may receive a refund on the original payment method if the request has been made up to the end of the 5th day. Any return requested on days 6 through 10 will receive store credit. All return requests made after 10 days of the order delivery date are ineligible for return and are considered final sale.

Refund Type by Day

Days 1–5 from delivery: Eligible for a refund to the original payment method

Days 6–10 from delivery: Eligible for store credit only

After Day 10: All items are final sale and not eligible for return, refund, or credit

We now not provide free return labels for domestic (US) product purchases.

Final Sale Items

The following are final sale and not eligible for return, exchange, refund, or store credit:

• Sale items
• Made-to-order pieces
• Socks
• Gifts with purchase
• Orders shipped to freight forwarding or shipping company addresses

Shipping Address Eligibility

We do not accept returns for orders shipped to:

• Freight forwarding services
• Shipping consolidation companies
• Third-party forwarding or reshipment addresses

Returns are only accepted for orders shipped directly to a personal residential address.

Orders delivered to shipping or forwarding company addresses are final sale and not eligible for return, exchange, refund, or store credit.


Return Shipping

Customers are responsible for organizing return shipping and may combine multiple returns in one box. Please be sure to keep your shipping receipt.

Customers have 7 days to place a return in the mail after the return has been approved. After 7 days, the return will be canceled.

Môme Choix is not responsible for items that are not approved for return.
If there was a mistake on the part of Môme Choix or in the case an item was faulty or damaged, please contact us immediately. Customers may be reimbursed for the original delivery and provided a free return label.

Products must be returned in unwashed and unworn condition with all original tags and packaging included.Only items purchased through Môme Choix.com may be returned.

All sale items are final sale and therefore not eligible for return, exchange or store credit. Please use our fit guide or the measurement charts listed on the products to determine your size, as sale items can not be returned. If you are unsure of what size to get, check out the size charts listed with each product or send us an email. We are always happy to chat with you.

We reserve the right to refuse returns, exchanges, and refunds at our sole discretion, including but not limited to the following circumstances:

• Orders placed by bots or automated systems.
• Orders suspected to be placed by resellers or for resale purposes.
• Orders where freight forwarding services are used for shipping.

All returned items must be:

• New, unworn, and unused
• Unwashed and unaltered
• Returned with original garment tags still attached
• Free of stains, odors, damage, or signs of wear

Returns are inspected upon receipt.

Items that do not meet these conditions will be declined, and the customer will be notified. Declined items will be returned to the customer.

Shoes

Shoes must be tried on indoors and on a carpeted surface only.
Returns showing wear or sole markings will not be accepted.

Returning Your Items Safely

We strongly recommend using a tracked and signed-for postal service when returning your items.

Please ensure that you:

• Use appropriate, protective packaging so items are not damaged in transit
• Obtain and keep proof of postage
• Retain your drop-off receipt from the carrier
• Use a service that provides tracking until your return is confirmed as received

Unfortunately, we are unable to issue refunds or store credit for return packages that are lost or damaged in transit.

Responsibility for Returns

Returned items remain the responsibility of the customer until they are received and accepted at our warehouse.

We are not responsible for return shipments that are:

• Lost
• Delayed
• Damaged
• Misdirected by the carrier

Môme Choix does not support exchanges at this time. We'll gladly issue a refund/store credit within our standard return policy, and you can place a new order on our site for the preferred item. Due to limited inventory, we can not guarantee that the item you are looking for will be in stock.

Customers are responsible for organizing return shipping and may combine multiple returns in one box. Môme Choix is not responsible for items that are not approved for return. 

All Pre-Orders are made to order especially for you! Made to Order purchases are final sale and cannot be returned.